FAQ - Click and Collect Ordering:
WHEN CAN I COLLECT MY ORDER?
You can collect your order at any time after receiving the SMS or email notification advising your order is ready for collection. Once the confirmation message has been sent you, your order will be available for collection anytime that suits you. Our locker system works 24 hours a day and are accessible at the front of our business.
LARGE BULKY ITEMS: Larger items/ larger orders that cannot fit into our locker system will be required to be collected in business hours. You will be notified if this is the case once your order has been processed.
WHERE DO I COLLECT MY ORDER FROM?
Our click and collect lockers are the bright red lockers at the front of our business located at 38 Miandetta Drive, Margate (Tas) - you can access them 24/7 and we do have secure facilities with adequate lighting to access of a night time. These lockers are also monitored by 24 hour surveillance cameras for your safety. The instructions on how to access your order are in the diagram above and also contained on the front of the lockers.
HOW LONG DOES ORDER PACKING AND PROCESSING TAKE?
We process click and collect orders as quickly as possible. On some occasions there may be a delay in processing due to lockers being full and we are required to wait for collection of other orders before we can process your order. Often we have large volumes of orders to process.
Processing times also depend on the time your order is placed:
- If you place your order within our business hours (Tuesday to Saturday 10am - 4pm) it is generally available anywhere from immediately to 2 hours.
- If your order is placed late at night or overnight, your order will be processed the following morning and
- If your order is placed on a public holiday or day we are closed it can take up to 4+ hours to process. Rest assured, you will receive your collection notice as soon as it is possible to process your order.
Generally all orders are processed within 72 hours. We process orders as quickly as possible and we will notify you of your collection as soon as your order has been processed.
If you are needing to contact us regarding your click and collect order, please email us HERE